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Privacy Policy

Effective Date: 01/01/2025

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At Graceful Creations, we respect and value the privacy of our clients. This Privacy Policy outlines how we collect, use, and protect your personal information when accessing our online portal. By using our website, you consent to the practices described in this policy.
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1. Information We Collect
We may collect the following types of information:

  • Personal Information: Includes your name, email address, phone number, postal address, and payment details when you make a purchase or create an account.

  • Account Details: Includes username, password, and transaction history.

  • Browsing Information: Includes IP addresses, cookies, browser type, and website usage analytics for improving your experience on the portal.

  • Order Information: Includes product preferences, order history, and delivery details to ensure smooth transaction processing.

Collection Methods:

  • Directly from you when you fill out forms, register an account, place an order, or interact with our customer service team.

  • Automatically through cookies and tracking technologies while you browse our website.

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2. Why We Collect Information
We collect information for the following purposes:

  • To process and complete your orders.

  • To provide you with accurate shipping details and updates.

  • To maintain records of transaction history for reference and business purposes.

  • To improve the functionality and user experience of our website through analytics and personalization.

  • To communicate important updates, promotional offers, and service notifications.

  • To comply with legal obligations and ensure secure transactions.

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3. Sharing Information with Third Parties
We only share your information with third parties under strict conditions:

  • Service Providers: We may share your information with delivery services (e.g., Australia Post or couriers) and payment gateways for transaction processing.

  • Legal Requirements: Information may be disclosed if required by law enforcement agencies or regulatory authorities.

  • Third-Party Tools: Non-personal browsing data may be shared with analytics providers to improve website functionality.

We do not sell or rent your personal information to third parties for marketing purposes.

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4. Your Rights
As per the Privacy Act 1988, you have the following rights:

  • Access: You can request access to the personal information we hold about you.

  • Correction: If any information is inaccurate or outdated, you may request corrections.

  • Opt-Out: You can opt-out of receiving promotional communications.

  • Withdrawal of Consent: You may revoke consent for the processing of certain data, subject to applicable laws.

To exercise these rights, contact us at 0416 166 122.

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5. Collection of Data from Minors
Our online portal is not intended for use by minors under the age of 18. We do not knowingly collect personal information from minors. Parents or guardians should contact us immediately if they believe a minor has provided us with personal information. Any data inadvertently collected will be promptly deleted.

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6. Security Practices
We implement technical and organizational measures to protect your information, including:

  • Secure servers and encrypted payment gateways.

  • Restricted access to sensitive data.

  • Regular system audits and monitoring for vulnerabilities.

While we strive to maintain robust security standards, we cannot guarantee absolute security due to the nature of online communication.

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7. Cookies and Tracking Technologies
Our website uses cookies to:

  • Enhance your browsing experience.

  • Store your preferences.

  • Track website analytics to optimize performance.

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

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8. Changes to the Privacy Policy
We may update this policy periodically to reflect changes in legal requirements or business practices. Updates will be published on this page with the effective date clearly indicated.

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9. Contact Information
For inquiries about this privacy policy or to exercise your rights, please contact us:

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