your information
Privacy Policy
What we collect, why we collect it, and what we never do with it.
Graceful Creations respects your privacy and handles your information in line with Australian privacy expectations for small businesses.
Information We Collect
We may collect:
- Name
- Email address
- Shipping address
- Order details
- Any information you provide for custom orders
How We Use Your Information
Your information is used to:
- Process and deliver your order
- Contact you about your purchase
- Provide customer support
- Improve our products and services
We do not sell or share your information with third parties, except where required to complete your order (e.g., Australia Post).
Payment Information
We do not store your payment details. All payments are processed securely through third-party payment providers.
Data Security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
Marketing
You may receive occasional updates or promotions. You can unsubscribe at any time.
Accessing Your Information
You may request access to your personal information or ask for corrections if details are inaccurate.
Contact
For privacy enquiries, please email hello@gracefulcreations.au.
Last updated 28 August 2026