western australia

Shipping Policy

How your order is packed, shipped and delivered — and how long each part takes.

Graceful Creations is a handmade small business based in Western Australia. All items are created with care, and this policy explains how your order is packed, shipped, and delivered.

Processing Time
All orders are handmade and processed within 7–15 business days, depending on the level of customisation and current workload. Orders are not packed or shipped on weekends or WA public holidays. Custom orders requiring glitter may have slight colour variations depending on availability (see our Custom Order Policy).
Shipping Rates
Shipping charges are calculated at checkout based on your delivery address, parcel weight, and the shipping method selected. We use Australia Post.
Order Confirmation
You will receive an email confirming your order once it has been placed. A second email will be sent when your order has been shipped, including tracking details (where available).
Domestic Shipping (Australia)
We ship Australia-wide from Western Australia. Standard delivery timeframes are generally 3–10 business days, depending on your location. Express options may be available at checkout for faster delivery.
Delays & Unforeseen Circumstances
Occasionally, delays may occur due to carrier issues, weather events, public holidays, or high order volumes. If a significant delay affects your order, we will contact you as soon as possible.
Tracking Information
Tracking details will be provided once your order has been dispatched (where applicable). Please allow time for the carrier’s system to update.
Lost, Stolen or Missing Parcels
Once your parcel has been handed to the carrier, it is in their care. Graceful Creations is not responsible for parcels that are lost, stolen, or delivered incorrectly due to an incorrect address provided at checkout. If your parcel appears lost or missing, please lodge an enquiry directly with the carrier. We are happy to assist where possible.
Address Changes
If you need to update your shipping address, please contact us immediately. We will do our best to make changes, but once an order has been shipped, delivery details cannot be altered.
Returned Parcels
If your parcel is returned to us due to an incorrect address, failure to collect, or other delivery issues, we will contact you to arrange reshipment. Additional shipping charges will apply.
Compliance With Australian Consumer Law (ACL)
Graceful Creations follows the requirements of the Australian Consumer Law, including obligations relating to faulty goods, refunds, and replacements. Shipping fees are non-refundable unless required under ACL (e.g., if an item is faulty or not as described).
Contact Information
For any questions about shipping, please contact us at hello@gracefulcreations.au.